On November 2, 2020, the Wisconsin Department of Health Services (DHS) began requiring EVV for Medicaid-covered personal care services for IRIS* and Family Care, and supportive home care services for Family Care. This date also marks the "soft launch" period of EVV led by DHS. The soft launch offers time and support for clients, workers, and others to learn the new process.
*As of January 1, 2021, EVV is required in the IRIS program for supportive home care services.
DHS will begin a “hard launch” of EVV at a later date, which is still being determined.
The soft launch is intended to be a learning period to bring everyone up to speed and make improvements where possible. Payment will not be delayed for incorrect or missing EVV information during the soft launch, however EVV is still required.
During the soft launch, workers are required to use EVV, however, payment will not be impacted if EVV is missed. The hard launch date and payment policy are still being determined.The goal is to learn as much as possible during the soft launch to make sure the hard launch goes smoothly. This will reduce potential payment delays due to issues with clocking in and out of EVV.
Payment won’t be delayed during the soft launch period. However, EVV is required during this time and we recommend that workers get set up with EVV early on to work through any obstacles before the hard launch. The hard launch date and payment policy are still being determined. Please refer to Wisconsin EVV Customer Care (833-931-2035) or firstname.lastname@example.org for questions and feedback on the specifics of the hard launch.